Refund Policy
A legal disclaimer
All services provided by DOW Floors are delivered on a best-effort basis and in accordance with industry standards. While we strive to ensure your complete satisfaction, we cannot guarantee refunds for custom labor once a project is completed. By hiring our services, you acknowledge and agree to these terms. This policy does not limit your rights under applicable consumer protection laws.
Refund Policy - the basics
Because tile installation and flooring projects are custom and labor-based, we do not offer automatic refunds once services have been completed. If you have concerns regarding workmanship, please notify us so we can evaluate the issue. When appropriate, we will provide a repair, service adjustment, or alternative solution to ensure your flooring meets our quality standards.
Materials and Products
Refunds or returns on tile, grout, or other flooring materials may be subject to the supplier’s policies. We will assist you in navigating these options if applicable.